Terms & Conditions

These terms govern your use of rkggheestories.in ("the site") and any orders placed through it. By using the site or placing an order, you agree to these terms. If you don't agree, please don't use the site.

1. About us

The site is operated by R K GANAPATHI CHETTIAR ("RKG", "we", "us"), with offices at Shop No. 8, 7/247, Shanmuga Towers Building, Karur Road, Kangeyam, Tiruppur, Tamil Nadu — 638701. GSTIN: 33AADFR0273M2Z6. FSSAI license: 12425027000715.

2. Eligibility

You must be 18 or older and legally able to enter into contracts to place an order. By ordering you confirm you meet this requirement.

3. Products & pricing

All product prices on the site are inclusive of GST. Shipping charges are calculated at checkout based on your delivery pincode. We reserve the right to change prices and product compositions at any time, though changes won't affect orders already placed.

While we try to make our product photography and descriptions accurate, actual contents may vary slightly (e.g. small substitutions due to ingredient availability or to maintain freshness).

4. Orders & payment

Once you place an order and complete payment via Razorpay, we'll send a confirmation email. An order is only confirmed when payment is successfully processed.

We reserve the right to refuse or cancel any order at our discretion (for example: pincode not serviceable, suspected fraud, item unavailable). In such cases we'll refund the full amount. You may ask to cancel an order until it is packed; we confirm each request. If we approve it, the refund is the amount paid less the payment gateway fee, as set out in our Refund Policy.

5. Delivery

Orders paid Monday to Friday before 5 pm IST ship the same day or the next; orders paid from Friday 5 pm to Sunday ship on Monday, and on public holidays the next working day. Delivery typically takes 1–4 days after shipping. We use third-party couriers - see our Shipping Policy for details.

6. Returns & refunds

Because our products are perishable food items, we generally don't accept returns. If something arrives damaged or with a quality issue, please contact us within 24 hours of delivery and we'll make it right. See our Refund Policy.

7. Limitation of liability

To the extent permitted by law, RKG's total liability for any claim arising from your use of the site or an order is limited to the amount you paid for that order. We're not liable for indirect, consequential, or incidental damages.

8. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Tiruppur, Tamil Nadu.

9. Changes

We may update these terms from time to time. The "Effective" date above shows the latest revision. Material changes will be notified by email to active customers.