🚚 Festive season · FREE delivery on every order · 🎁 10% off your first order over ₹499 · one per customer, applied automatically
📍 Now shipping across Tamil Nadu, Karnataka, Kerala, Andhra Pradesh, Telangana and Puducherry - more states soon
← Back to RKG

Contact & Grievance Officer

Effective 6 Aug 2026.

We're here to help with any question, order issue, or grievance.

General support

The quickest way: send us a request. You get a request number and our team replies, usually within one working day.

  • Email: support@rkggheestories.in
  • Phone: 04257-221400 (Monday–Sunday, 11 AM–6 PM IST)
  • Address: Shop No. 8, 7/247, Shanmuga Towers Building, Karur Road, Kangeyam, Tiruppur, Tamil Nadu — 638701

Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, complaints and data-protection requests are handled by our designated Grievance Officer.

Grievance Officer
Designation: Operation Manager
Address: Shop No. 8, 7/247, Shanmuga Towers Building, Karur Road, Kangeyam, Tiruppur, Tamil Nadu — 638701
Response time: within 48 hours of receipt; resolution within 30 days as per the Rules.

What to include in your message

  • Your order number (if applicable)
  • The email address you used at checkout
  • A short description of the issue
  • Any supporting photos (if reporting damage / quality)

Compliance

RKG operates in accordance with Indian FSSAI food safety regulations (license 12425027000715), GST (GSTIN 33AADFR0273M2Z6), Consumer Protection (E-Commerce) Rules 2020, and the Digital Personal Data Protection Act 2023.

Questions? Email support@rkggheestories.in or call 04257-221400.