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Contact & Grievance Officer

Effective 1 Jun 2026. Last reviewed by RKG legal: PENDING

We're here to help with any question, order issue, or grievance.

General support

  • Email: support@rkggheestories.in
  • Phone: 04257-221400 (Mon–Sat, 10 AM–6 PM IST)
  • Address: 7/247, Shanmuga Towers, Karur Road, Kangayam, Tiruppur District, Tamil Nadu — 638 701

Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, complaints and data-protection requests are handled by our designated Grievance Officer.

Grievance Officer
Name: [PENDING — RKG to designate]
Address: 7/247, Shanmuga Towers, Karur Road, Kangayam, Tiruppur District, Tamil Nadu — 638 701
Response time: within 48 hours of receipt; resolution within 30 days as per the Rules.

What to include in your message

  • Your order number (if applicable)
  • The email address you used at checkout
  • A short description of the issue
  • Any supporting photos (if reporting damage / quality)

Compliance

RKG operates in accordance with Indian FSSAI food safety regulations (license [PENDING — RKG TO PROVIDE]), GST (GSTIN [PENDING — RKG TO PROVIDE]), Consumer Protection (E-Commerce) Rules 2020, and the Digital Personal Data Protection Act 2023.

Questions? Email support@rkggheestories.in or call 04257-221400.