Shipping Policy

We currently deliver to Tamil Nadu and Karnataka and Kerala and Andhra Pradesh and Telangana and Puducherry. If your pincode is outside that, the site will tell you at checkout and you can join the waitlist - we are expanding. Here's how delivery works.

1. Dispatch time

We hand-pack every order fresh at our kitchen in Kangeyam (Tiruppur district, Tamil Nadu 638701) and ship from there. Orders paid Monday to Friday before 5 pm IST ship the same day or the next. Orders paid from Friday 5 pm to Sunday ship on Monday: we ship only fresh orders, and would hate for your food to sit in a courier's warehouse over the weekend. On public holidays orders ship the next working day, and festival periods can add a day or two.

2. Delivery time

Once shipped, almost every order is delivered within 1–4 days. We currently deliver to Tamil Nadu, Karnataka, Kerala, Andhra Pradesh, Telangana, Puducherry. Couriers we work with include DTDC, ST Courier, Professional Couriers, Bluedart, AKR and India Post. The exact courier is decided per shipment.

3. Shipping rates

• Every order: FREE this festive season, to any pincode we deliver to, applied automatically

4. Where we don't ship (yet)

We currently don't deliver to a small set of remote pincodes (some islands and parts of NE India). If your pincode isn't serviceable at checkout, you'll be invited to join our waitlist - we'll notify you as soon as we can reach you.

5. Tracking

You'll receive an email with the courier name and tracking number the moment your order ships. You can also track at any time using the public tracking link in your order confirmation email.

6. Packaging & freshness

Every box is sealed and labelled at our kitchen the morning of dispatch. Shelf life varies by item but is mentioned on each product. For perishable items, please refrigerate after opening.

7. If your parcel arrives damaged

If the courier hands you a parcel that is visibly damaged, crushed, leaking, or has a broken seal, please refuse the delivery and ask the courier to mark it as "Refused - damaged in transit". Then email us at support@rkggheestories.in with your order number - we'll arrange a free replacement on the next dispatch. If you've already accepted the parcel, see our Refund Policy for the 24-hour unboxing-video flow.

8. International shipping

Not yet available. If you want RKG outside India, write to support@rkggheestories.in - we're tracking demand.