Shipping Policy

We currently deliver to Tamil Nadu and Bangalore Urban. If your pincode is outside that, the site will tell you at checkout and you can join the waitlist - we are expanding. Here's how delivery works.

1. Dispatch time

We hand-pack and dispatch your order within 24 hours of payment confirmation, from our Tiruppur kitchen. Orders placed late in the evening or on Sundays may dispatch the next business morning.

2. Delivery time

Once dispatched, delivery typically takes 3–10 business days depending on your pincode. Couriers we work with include DTDC, ST Courier, Professional Couriers, Bluedart, AKR and India Post. The exact courier is decided per shipment.

3. Shipping rates

Calculated at checkout based on your pincode. We offer free shipping on orders over ₹999.

4. Where we don't ship (yet)

We currently don't deliver to a small set of remote pincodes (some islands and parts of NE India). If your pincode isn't serviceable at checkout, you'll be invited to join our waitlist - we'll notify you as soon as we can reach you.

5. Tracking

You'll receive an email with the courier name and tracking number the moment your order ships. You can also track at any time using the public tracking link in your order confirmation email.

6. Packaging & freshness

Every box is sealed and labelled at our kitchen the morning of dispatch. Shelf life varies by item but is mentioned on each product. For perishable items, please refrigerate after opening.

7. If your parcel arrives damaged

If the courier hands you a parcel that is visibly damaged, crushed, leaking, or has a broken seal, please refuse the delivery and ask the courier to mark it as "Refused - damaged in transit". Then email us at support@rkggheestories.in with your order number - we'll arrange a free replacement on the next dispatch. If you've already accepted the parcel, see our Refund Policy for the 24-hour unboxing-video flow.

8. International shipping

Not yet available. If you want RKG outside India, write to support@rkggheestories.in - we're tracking demand.