Frequently asked questions

Browse the combos on our home page, click any combo to add it to your cart, and hit Checkout. You'll be asked to sign in (a one-time password will be sent to your email), enter a delivery address, and complete payment via Razorpay.

Right now we deliver across all of Tamil Nadu and to Bangalore Urban (Karnataka). Check any pincode using the "Delivering to your pincode?" widget on our home page. Not in one of those areas yet? Join the waitlist and we'll email you the moment we expand to your city.

You can browse and add items to your cart as a guest, but an email sign-in is required at checkout so we can send you order updates and delivery tracking.

Orders are placed online through our website. For custom requests or bulk enquiries, email hello@rkggheestories.in or call 04257-221400.

Yes - every box is hand-packed the morning of dispatch. We don't stockpile finished sweets; a box you order today is made fresh for you within 24 hours.

Most items keep well for 15 days in a cool, dry place. Individual shelf lives are printed on every product's label. Best to consume within the first week for peak freshness.

No. Every combo lists its ingredients in full - you can read them on any combo detail modal on the home page. What you see is what's in the box.

Yes. Everything we sell is vegetarian and made in a vegetarian-only kitchen. Every product on the site is labelled clearly.

Most items contain milk (ghee, khoya) and some contain wheat (murukku, thattai). Every combo's ingredients list every allergen on the site - check the combo detail modal before ordering.

From our own farms in Kongu-belt Tamil Nadu, hand-churned in small batches using the bilona method. Details on the two ghee variants are on the home page (once launched).

Within 24 hours of receiving payment. Most orders ship the same working day if paid before 2pm IST.

Tamil Nadu: 2-4 business days. Bangalore Urban: 2-3 business days. Exact ETA for your pincode is confirmed at checkout after your address is entered.

August offer: flat ₹150 shipping on all orders under ₹999, and FREE delivery on orders ₹999+ (coupon FREEDEL999 auto-applies at checkout). After August the standard rate structure resumes.

Yes - you'll get a tracking link via email once your order dispatches. You can also see all your orders under "My Orders" once signed in.

Via Razorpay - UPI, credit/debit cards, all major banks, wallets. All payments are processed securely; we do not store card details.

See our Refund Policy for the full details. Broadly: damaged or incorrect items are fully refunded; cancellations before dispatch are refunded in full.

Yes - any time before dispatch. Email us at support@rkggheestories.in with your order number. Once dispatched, an order can't be recalled; you'd need to refuse delivery.

Occasionally. If we're running an active promo the coupon code will be shared via email or our WhatsApp broadcast. Enter it at cart to apply.

Yes - the delivery address is set at checkout, so you can send a box to any address in India. For a gift note or a hidden-price packing slip, email hello@rkggheestories.in with your order number after placing it and we'll set it up.

Yes - for orders of 20+ boxes we can offer custom pricing, custom packaging with your brand, and coordinated delivery. Reach out at hello@rkggheestories.in with your requirement.

RKG Ghee Stories is the e-commerce arm of the RKG group, a Kangayam-based sweets and ghee business established in 1932. We also run the Ghee Stories restaurant in Kangayam. Read more on our About page.

Email hello@rkggheestories.in, call 04257-221400, or use the form on our Contact page.