Frequently asked questions
Effective 6 Aug 2026.
Answers to the questions we hear most often. Missing something? Email hello@rkggheestories.in and we'll add it here.
Ordering
›How do I place an order?
Choose a combo box, a single sweet or savoury (250 g, 500 g or 1 kg) or ghee on our home page and add it to your cart. At checkout you confirm your phone number with a one-time code sent on WhatsApp, enter the delivery address and pay through Razorpay. No account or password is needed.
›Do you deliver to my pincode?
We deliver across Tamil Nadu, Karnataka, Kerala, Andhra Pradesh, Telangana and Puducherry, wherever our courier has a branch. Check any pincode with the "Delivering to your pincode?" box on our home page. Not covered yet? Leave your pincode there and we will tell you when we reach it.
›Do I need to create an account?
No. You can order as a guest: we only confirm your phone number with a one-time code, so that we can send your order updates and tracking. If you already have an account, sign in to see your past orders.
›Can I order one sweet or savoury on its own?
Yes. Our sweets and savouries are sold on their own in 250 g, 500 g and 1 kg packs, from ₹138, as well as in the combo boxes.
›Do you take orders over WhatsApp / phone?
Orders are placed online through our website. For custom requests or bulk enquiries, email hello@rkggheestories.in or call 04257-221400.
Products & freshness
›Are your sweets fresh?
Yes - every box is hand-packed the morning of dispatch. We don't stockpile finished sweets; a box you order is made fresh for you and shipped fresh, Monday to Friday.
›How long do the sweets last?
It depends on the product. Single sweets keep 5 to 15 days and savouries 7 to 12 days. Combo boxes keep 5 to 12 days. Ghee keeps 9 months. Each product shows its own on the site and on its label. Store in a cool, dry place.
›Do you use preservatives or artificial colours?
No. Every product lists its ingredients in full: open it on our home page to read them. What you see is what is in the pack.
›Are the sweets vegetarian?
Yes. Everything we sell is vegetarian and made in a vegetarian-only kitchen. Every product on the site is labelled clearly.
›Do you have vegan or gluten-free options?
Most items contain milk (ghee, khoya), and some contain wheat, tree nuts, peanuts or sesame. Every product lists its allergens on the site: please check before ordering.
›Where does your ghee come from?
From our own farms in the Kongu belt of Tamil Nadu. Both variants - cow ghee and buffalo ghee - are on the home page.
Shipping & delivery
›How quickly do you dispatch?
Orders paid Monday to Friday before 5 pm ship the same day or the next. Orders paid from Friday 5 pm to Sunday ship on Monday: we ship only fresh orders, and would hate for your food to sit in a courier's warehouse over the weekend. On public holidays, orders ship the next working day.
›How long does delivery take?
Almost every order is delivered 1 to 4 days after it ships. The delivery charge for your pincode, if any, is shown when you check it.
›How much does shipping cost?
Delivery is free on every order.
›Can I track my order?
Yes. You get a tracking link when your order is dispatched, and you can follow it on the site at any time.
Payments, refunds & cancellations
›How can I pay?
Via Razorpay - UPI, credit/debit cards, all major banks, wallets. All payments are processed securely; we do not store card details.
›What is your refund policy?
See our Refund Policy for the full details. Broadly: if you ask us to cancel and we approve, you get back the amount paid less the payment gateway fee Razorpay charged on your payment (usually around 2% plus GST). If we cancel, or an item arrives damaged or wrong, you get back the full amount. Refunds go to your original payment method within 5–7 working days.
›Can I cancel my order?
You can ask to, until your order is packed. Open your order from the link in your confirmation email (or My Orders) and choose Request cancellation, or email support@rkggheestories.in with your order number. We check with our kitchen and confirm by email, usually within 2 working hours. Orders are packed soon after payment, so if yours already is, it can no longer be cancelled. If we cancel it, you get back the amount paid less the payment gateway fee, to your original payment method, within 5–7 working days.
›Do you offer discount coupons?
Yes: 10% off your first order over ₹499. It is applied automatically at checkout; there is no code to type.
Gifting
›Can I send a box as a gift?
Yes - the delivery address is set at checkout, so you can send an order to any address we deliver to. For a gift note or a hidden-price packing slip, email hello@rkggheestories.in with your order number after placing it and we'll set it up.
›Do you do corporate / bulk orders?
Yes - for orders of 20+ boxes we can offer custom pricing, custom packaging with your brand, and coordinated delivery. Reach out at hello@rkggheestories.in with your requirement.
About RKG
›Who are you?
RKG has been a ghee manufacturer in Kangayam, Tamil Nadu since 1932 - a name synonymous with ghee for over nine decades. Ghee Stories is our fine-dining restaurant and experience centre in Kangayam, and this site is its e-commerce arm. Read more on our About page.
›How do I contact you?
Email hello@rkggheestories.in, call 04257-221400, or use the form on our Contact page.
Questions? Email support@rkggheestories.in or call 04257-221400.